Hikvision user account is frozen. EaseEngine EaseEngine powers Hikvision's dedication to simplicity and ease. , Control Client), and other addresses will all be accumulated. Hikvision. I have about 30 cameras per server and I added 3 new Hikvision 2132 cameras to the system. All worked fine for the 1st year, then on a regular basis only the new cameras go to sleep, stop working, freeze up. If you get a "device is locked" message while attempting to access your Hikvision recorder remotely, this could indicate 5 failed password input attempts. How to Solve Hikvision Device Has Already Been Added by Another Account - Unbind Device Hikvision Hik-Connect Hikvision 84. Here are some ways to unlock the device. The Hikvision iVMS-4500 app allows users to connect to the devices remotely. Hik-Connect Mobile Software has been designed to help small businesses effectively operate and manage security devices from a smartphone or tablet. This video tutorial demonstrates how to add multiple remote users to a single Hikvision Hik-Connect account effectively and efficiently. News, email and search are just the beginning. The Hik-Partner Pro one-stop security service platform gives Hikvision partners easy access to all Hikvision product (include Hilook series)informations, promotions, and marketing handouts. Last week, my neighbor’s Hikvision dome IP camera went haywire, showing a frozen image and refusing to respond to commands. In this video I show how to add users to a Hikvision camera or NVR, so you can have multiple users using the device. The device do not need to become Hik-Connect online. The installation prompts you to create a user ID upon installation and I chose to use "admin" and assign my password. 4K subscribers Subscribe Summary is document provides a brief overview of factory h ardening, securing data in transit, and additional steps for hardening Hikvision products. Too many times of password failure cause the user name to be locked. If I uninstalled and reinstalled, same thing. Reboot the whole system (NVR, DVR, standalone). *We aim to make every sign-in easy with OneHikID, a universal ID for Hikvision’s official website, Hik-Partner Pro, the digital showroom, Technology Partner Portal, etc. It turned out to be a simple fix, a factory reset. Login the account that the device has been bound to. Go to the camera management screen of the recorder and notate the IP address of the camera. In this article, I explain how to solve the Hik-connect connection failed issue that shows up when the device can't reach the Internet. Hello, I have that DVR HIKVISION SYSTEM (DVR208Q-K1) and when I'm using the app on my android it gets frozen claiming I was using the wrong password… Question How do I unlock my Hikconnect account? Answer When trying to log into the Hikconnect app and after several attempts have failed and getting an error that the user is locked. The device has been added to your Hik-Connect account. When you don't use your password so often, you may forget it. The failed password attempts from current client, other clients (e. The Hikvision devices have a mechanism to protect themselves from unauthorized access. Whether you’re a security technician, business owner, or a home user managing surveillance, resetting your NVR can restore functionality, recover access, or prep the device for a new setup. It is using connection screens to remind the user of always using STRONG PASSWORDS. The account will be frozen for 30 minutes after 5 failed password attempts. Subsequent logins using the 'admin' account with the password that I chose failed. View and Download HIKVISION AX PRO user manual online. If somebody tries to enter a wrong password 5 times in a row, the login is blocked for 30 minutes, and a message " the device is locked " is displayed. Supported device: Hikvision DVRs and NVRs. 3. How to quicky fix the problem. Create unique accounts for each user Each user needs to have their own account to remotely access the Hikvision cameras. How to Manage User Account on HikCentral Access Control Hikvision Technical Support 55. May 8, 2020 · hello everyone i have hikvision dvr and when i try to log in it says this user account is frozen i try to log in with admin account in ivms 4500 in android Solution for the Hikvision User Locked Issue. This guide will walk you through the different methods to reset your Hikvision camera, troubleshooting common issues, and ensuring you’re back up and running in no time. The thing is, I've only reset my password. Whether it's for installation or maintenance, with Hik-Partner Pro in place, security teams can manage multiple sites with power and efficiency. In this article, I show how to solve the Hikvision error code 47. g. It seems that after all the news about HIKVISION hacks and botnet attacks, said company has strengthened it's security measures on the standalone DVR level at least. In this guide, you can learn how to create a new user account or operator on your Hikvision IP camera, DVR or NVR and how to manage a particular user's permissions (privileges). 1. Thank you to those who posted about IVMS password issue after installation. Click to learn more. AX PRO security system pdf manual download. In some cases, if you’re logged in with the same credentials on Hik-Connect the other users get disconnected, or both devices stop working. This is where knowing how to reset Hikvision NVR in 2026: a complete guide becomes essential. To resolve, I logged in locally (not through internet, directly via router to the DVR), went to security settings and unblocked my frozen account IP (was set to 30 minutes lock-out by default). Enjoy efficient customer and device management and extended value-added services with roud-the-clock convicence. Hikvision is a world leading provider of security products and solutions. I have 4 cameras, only one camera is the problem. Reset the device. With your consent, we would also like to use cookies to observe and analyse traffic levels and other metrics / show you targeted advertising / show you advertising on the basis of your location / tailor our website's content. The user name is locked. Inside and outside the network I use the app IVMS on PC and mobile ivms4500, Ipad also. Here I list the most common iVMS-4500 error codes. Hikvision error code 47 shows up completely randomly on Hik-Connect or iVMS-4500 app and usually in iPhones or iPads (less on Android devices). Question: My NVR/DVR is locked. NOTE: Please see the how to add a Hik-Connect P2P device you’re the iVMS4200 software training document for more information on logging in and adding devices. Dec 4, 2025 · This guide walks you through the safest, most effective way to reset your Hikvision NVR in 2026—whether it’s a DS-7600, DS-7700, or newer models like the iDS-7200 series. . Aug 6, 2024 · Hikvision cameras use an auto-lock feature that will block devices that are attempting to connect for 30 minutes if the login is entered incorrectly after several attempts. 2K subscribers Subscribe Subscribed Hik-Partner Pro is a convergent, cloud-based solution designed for security service providers and installers. Sorry for the acronym humor. If no other login attempts happen 30 minutes after the last unsuccessful login attempt, the system will unlock the locked account. Find your yodel. The live feed works fine on my Mac. 0 build 170725; HikVision DS-7608NI-K2/8P NVR; MikroTik Switch; Access via iPhone 15 Pro (iVMS-4500), Windows 10 Laptop (IE11), iMac (iVMS-4200);. How to fix User Locked issue on a DVR/NVR The way to recover from the user locked issue is similar on DVR and NVR from different manufacturers such Dahua, Hikvision, Uniview, Lorex, Amcrest, etc. 2. The password strength can be checked by the system and should meet the system requirements. How to retrieve your password in a convenient and safe way? Here is a self password reset method. At this time, access to the recorder is locked out for 30 minutes. 5. Hi, I'm trying to login to my hikvision-setup via the IP, but it fails with the following: I've reset the password after clicking the "Forgot password?" link (which btw not always works as intended as it doesn't always send the reset-link), but it still gives me the "Incorrect user name or password". Guanlan Large AI Models, powerful AI at the system edge! Hi, I'm trying to login to my hikvision-setup via the IP, but it fails with the following: I've reset the password after clicking the "Forgot password?" link (which btw not always works as intended as it doesn't always send the reset-link), but it still gives me the "Incorrect user name or password". com uses strictly necessary cookies and related technologies to enable the website to function. When you forgot the password of admin user, you can reset the password and set a new password for admin user. The user account was locked around 4pm today, its now 8:18pm and the user account is still locked. The Hik-Connect app is designed to work with devices. #bestsecuritydevices How to Reset Username and Password Use the direct unit method to reset the username and password on Hikvision DVRs and NVRs You need a fix—fast. How to Reset Password of NVR DVR via Hik-Connect App This video will show you how to setup a new user account and then how to limit what that user account can actually do within the DVR. Discover more every day. I have now installed new firmware, and test it today if it is running. Hik-Connect Software is designed to help households, small and medium-sized businesses and multi-site enterprises effectively operate and manage security devices remotely. Since uninstalling and reinstalling ivms4200 due to the ehome port bug (yes that fixed it) I now constantly having user locked on device and it removing the live view and unable to edit the settings on the camera. If the IP is locked, you can use another laptop with a different IP address and go to remote configuration -> system -> login security to unlock the locked IP. Any advice? Sent from my iPad using Tapatalk I'm new to CCTV System: HikVision DS-2CD2342WD-I (x5) Firmware: V5. There is no default password on Hikvision devices. I have just tried the account for the first time since this post and In this article we will focus on the various problems that might lead to the Hikvision iVMS-4500 connection failed issues and how you can fix such issues. How do I unlock it? Answer: If your NVR/DVR is locked, we recommend that you turn off the recorder for a minute then turn it back on. It ensures that our products and services are user-friendly, offering enhanced simplicity and effectiveness to meet all your needs. Hikvision products have telnet disabled by default and the super-user with admin right has been removed. However, it is mandatory to reboot the recorder. The error message “the device is locked” while attempting to access your HIKVISION CCTV System remotely via your iVMS-4500/iVMS-4200/Internet browser app, is an indication that there were at least 5 failed incorrect password attempts. Or wait for 30 minutes. Learn how to easily add and delete profiles on your Hikvision security system with our step-by-step guide. This function may vary according to the device model and current firmware version. The error code 47 is common on iPhones using the Hik-Connect or iVMS-4500. Guanlan Large AI Models, powerful AI at the system edge! You don’t need a Master of Fine Arts degree to use MFA (multi-factor authentication). MFA—multi-factor authentication—requires a user to provide an additional means of authentication or verification, in addition to entering a username and password, in order to log into an account or website. I have one thing to say, this camera does not work on PC ivms4200 because only 2 languages. Dec 16, 2022 · Question How do I fix the camera error 'User is Locked?' Answer If the error does not clear even after rebooting the recorder. This page will show you how to do a self-service password reset on your Hikvision devices. nnna6, slsg, elrh, nefwu, 3khwbe, na9r, vwtfe, mpodl, i0vqz, y15a,