Scan to email office 365 not working. I only have a fe...

  • Scan to email office 365 not working. I only have a few clients who scan to email, and I set them up using Option 3 in this article How to set up a multifunction device or application to send emails using Microsoft 365 or Office 365 | Microsoft Learn Option 3 does not even require a licensed mailbox to send. Credentials are okay (we are able to get into OWA for I am having trouble setting up scan to email using an account with our domain via M365 subscription. Password: ******* (It’s the correct password) SMTP Auth I've read through the common MS articles about setting up scan to email, and so I believe I've covered the basics. This allows your printer to send email without needing to authenticate with a username and password. Basically I have the SMTP as smtp. Gregg Also don’t forget for SMTP to 365 to work you have to sign in to ExchangebOnline as the new scanner account and send an email. Check your username/password and try again. Without the Microsoft Office 365 / Outlook App Password, the printer will cease to send emails, causing the user to believe there is an issue with the printer. SMTP authentication is enabled in Office 365. : 587 S… For MFP’s and scan to email for many of our customers we’ve gone to using an onsite SMTP replay, generally Stunnel, to route the email to O365. com, etc. Check here for more information on the status of new features and updates. Users in China should read how to download and use Microsoft Authenticator in China. office365. I don't find a way to notfify HP about the problem. Today, we are announcing that Exchange Online will permanently remove support for Basic authentication with Client Submission (SMTP AUTH). How can I solve this ? Hi, I've been using scan-to-email successfully on our companies HP PageWide Pro 477dw MFP for years but it's recently stopped working and keeps displaying the error: “Incorrect credentials. : 587 S… I have an issue with a Ricoh printer; when I input the SMTP details of Office 365, it refuses to send in any way. I have tried using an app password to enable communication as well as regenerating the app password, but it still refuses to send confirmation emails from the printer. com"; in Microsoft 365 you can generate the QR code to add the account in the Microsoft authenticator app and configure the passwordless authentication. xxx. Whether you’re digitizing documents in an office or managing daily correspondence, configuring your scanner correctly ensures reliable and secure email transmission. Starting July 2025, the autofill feature in Authenticator will stop working, and from August 2025, passwords will no longer be accessible in Authenticator. The scanner has an active email and license assigned, password refreshed, all IMAP and POP setting enabled but no luck. Hi, I have enabled MFA on my Office365 organisation. Their scan to email feature is not working and nothing shows up in the logs. May 1, 2025 · If your office relies on the scan-to-email feature on your printer or multifunction device (MFP) and it's suddenly stopped working, fear not. How can i be able to configure the exchange (email server) for scan to email ( TOSHIBA e-STUDIO printer/scanner). Is Microsoft 365 down? Check real-time status across 19 components. I have an issue with a Ricoh printer; when I input the SMTP details of Office 365, it refuses to send in any way. All of the settings match what Microsoft says to do on the "How to set up a multifunction device or application to send email using Microsoft 365 or Office 365" article. I am trying to setup scan to Office 365 email on this Toshiba eStudio 2515ac printer. I have tried with a standard user and the new high volume email (preview) user nothing works When I run Email Server Test I get Invalid Credentials. Test Email Connection: Send a test email to verify your connection to Microsoft 365 or Office 365. Safe Links scanning occurs in addition to regular anti-spam and anti-malware protection. ). I tried the chat assistance but it seems that th This is happening with multiple people. The MFP’s are all different brands (Xerox / Brother / Cannon). I even changed the password and put the new password in and it still says that. Has anyone worked out how to get HP Scan to Email working on O365 yet? My printer is a HP Color LaserJet Pro MFP 3302fdw I have tried with a standard user and the new high volume email (preview) user nothing works When i run Email Server Test I get Invalid Credentials. You can follow the steps outlined in the article on using Telnet to test SMTP communication. The standard now is TLS1. How to set up a multifunction device or application to send email using Microsoft 365 or Office 365 | Microsoft Docs That connector below is saying that the messages from this connector are not being sent via TLS but the printer is set to use TLS 1. Diggin up the Internet, we have found some ideas… 2. I am at a complete loss at this point and feel that I have tried everything to get our printer to Scan/Email using an organization's Microsoft 365 email address. I have read a number of di We are facing an issue with the scan-to-email functionality using Office 365. We are a group of 50 Office 365 users and in a workgroup environment. Yesterday, we have had 3 of our clients report that suddenly they are not able to scan to email - all three clients use Microsoft’s O365 SMTP servers. Setting up your scanner to send emails through your Microsoft 365 account streamlines your workflow and enhances productivity. They have a Toshiba e-Studio 5560C. These are our settings: Ethernet Speed Duplex Mode AUTO Address Mode Static IP Obtain a Domain Name automatically Enable Host Name MFP11469516 Obtain a Domain Server Address automatically Enable I have an issue with a Ricoh printer; when I input the SMTP details of Office 365, it refuses to send in any way. 20910. Now my scan to email on the LaserJet M479 fdw is no longer working. Sep 8, 2025 · Introduction The scan to email microsoft 365 oauth fix is a critical procedure for businesses relying on multifunction printers (MFPs) as Microsoft continues to phase out Basic Authentication in Exchange Online. GoDaddy Help Center - Microsoft 365 from GoDaddy These Microsoft 365 articles are popular with customers just like you. Using the import function within Adobe would work flawlessly, allowing to browse and select Word/Excel files and it would convert to PDF. SMTP Server Name: smtp. Oct 21, 2024 · If you're having trouble setting up the email function on your HP OfficeJet Pro 8710 with Office 365, here are some settings and troubleshooting steps to consider: Mar 10, 2025 · Why does scanning with Office 365 not work? Tip 1: The email address of an admin should match the email address for SMTP Authentication. Does anyone know how to setup HP Scan to Email for Microsoft 365? I have tried a number of different setting and still can not get it to work. Across industries, organizations are discovering that scanning directly to email is failing or behaving inconsistently, especially if they’re using Microsoft 365 or Google Workspace. The following table describes scenarios for Safe Attachments in Microsoft 365 and Office 365 organizations that include Microsoft Defender for Office 365 (in other words, lack of licensing is never an issue in the examples). What do I get for Outlook with a Microsoft 365 subscription? If I have a personal Office (one-time) license, will I be able to access desktop apps and have an ad-free Outlook experience? Always keep your device up to date. Sep 3, 2025 · As of September 16th 2024, personal (Free) accounts for the following Microsoft Based Email Services have moved from App passwords to "Modern Authentication / OAuth", and are not supported on Devices with a Software version below 122. To help you with this, I found a detailed Microsoft guide that explains how to set up your device for email with Microsoft 365. Specifically, Safe Links provides URL scanning and rewriting of inbound email messages during mail flow, and time-of-click verification of URLs and links in email messages, Teams, and supported Office 365 apps. Our client has an office printer HP Color LaserJet Pro M377dw, that has SSL/LTS1. Mutlifunction printers at the office no longer able to send scan to emails - Office 365 using STARTTLS Port 587 Hi all, posting this here as I've been all day trying to figure out what is going on with all the company's MFP's not able to make connection with Office 365 servers. 2 and STARTTLS is enabled. This has been working on these devices for the past year flawlessly, and suddenly all on the same day they all stop working. it scans bit wont send has arrror and wont send What is causing the problem Have to keep going back the old… Hi all, I'm having this issue that I can't seem to scan to email when using a licensed M365 account while using SMTP authentication on a HP printer. Product: HP OfficeJet Pro 9020 All-in-One Printer From 16th of September, scan to email stopped to work with my Office 365 account because Microsoft enforced to support only Oauth2 authentication. 2. I have tried everything from changing the For instructions, see Set up Safe Attachments policies in Microsoft Defender for Office 365. Instructions As of September 16th 2024, personal (Free) accounts for the following Microsoft Based Email Services have moved from App passwords to "Modern Authentication / OAuth", and are not supported on Devices with a Software version below 122. One of the issues we haven't been able to figure out is how to allow programs to send emails. Sometimes it delivers the scan to the mailbox, but most of the time it doesn’t. I have been using Microsoft 365 for many years and been using ij scan utility to scan to email and it has been working fine until the new Outlook. We use option 3 in this guide. Previosuly we were on Office 2019. The Microsoft 365 Roadmap lists updates that are currently planned for applicable subscribers. HP Community Printers Scanning, Faxing, and Copying Scan to email not working with Office365 Microsoft Office 365/Outlook will be requiring account users, when Scanning to Email, to use a Microsoft Office 365 / Outlook App Password. com SMTP Auth. Fix issues with printers, scanners, and line of business applications that use Microsoft 365 or Office 365 to send email. 0 and no OAuth, so any quick attempts to switch over SMTP server to find that scan to email is not working. com with port number 587 with the correct email address and password. We have Canon copiers (IR 5050 and IR 6055) in our buildings and all of them have the same issue. User Name: email@mydomain. Many of our clients have a mix of older and newer MFP’s so the security capabilities aren’t consistent. Learn more. Email Address: email@mydomain. I got a ticket that was dropped on me here. Can not get smtp 587 to work for scan to email Techno Admin 0 Aug 9, 2023, 4:22 AM Is anyone having issues using their MFP’s functionality of scan to email to Office 365? We have recently migrated to Office 365, and scan to email doesn’t always work. Emails in Microsoft 365 Discover how to setup scan to email with Office 365 with our comprehensive guide. This video will show you how I fix the network printer scan to email stops working for all users issue. 2 now and all other levels should be disabled. Feel free to correct me if my understanding is wrong. It needs to be TLS 1. 025. Setup scan to email Konica Minolta, Toshiba, Canon, Epson, Dell & HP Learn how to set up printers, scanners, LOB applications to send email using Microsoft 365 or Office 365. Moved from Microsoft 365 and Office | Other Is your office printer failing to send emails? Learn the top reasons why scan to email stops working and how to fix it fast with step-by-step tips. I set up my Gmail account, also with 2FA, and Scan to Email works with Gmail . May I confirm if the affected account is outlook for Office 365 or outlook. com or any third-party account? The option to sign in with QR code is available in the personal outlook accounts "@outlook. : 587 S… Hi, smtp setting, email and pass 100% legit, but i keep getting this error tnx for the help. We mostly use Canon DR-C series scanner and the users run Capture Perfect or CaptureOnTouch to "Scan to Email". : 587 S… Hello, Good day. This problem is not isolated to a single user or company; we've encountered the same issue across four different organizations, each with different domains, locations, and… Scan to Email not working We just migrated our users over to Microsoft 365. Jul 9, 2025 · Scan-to-email will stop working with Office 365 in 2025 – Here’s what to do Written by Aurora Managed Services Ltd Microsoft changes to network authentication in September will make your MFD technology incapable of scanning to email. ” No settings were changed on the printer, the account, or in Offi. We have a company that is using Office 365. : 587 SMTP Authentication: On SMTP Auth. It says Incorrect Username and/or Password when I know in fact they are correct. Based on your description, we understand that your problem is "Office 365 SMTP scan to email suddenly stopped working”. 207 outages tracked since 2023. Not sure on the exact reason why, just always had to do it when setting up SMTP of O365. Note: Outlook Enterprise clients are not currently affected by this change. SMTP Auth is enabled on the mailbox we're using, credentials are verified, and the printer settings are input correctly (587, smtp. We are on Windows 11 Enterprise, Adobe Acrobat Pro 64-bit (checked for updates), and running on Microsoft 365 Apps for Enterprise. Is anyone else having issues with Scan to Email functions with their printer? It was working just this early January and now I am unable to scan or send anything. : 587 S… How to setup or Fix Office 365 scan to email issues. Simplify workflow & enhance productivity in your US-based organization. Aug 3, 2025 · In the Exchange Admin Center, set up a connector from your printer’s public IP to Office 365. Microsoft Office 365/Outlook will be requiring account users, when Scanning to Email, to use a Microsoft Office 365 / Outlook App Password. I have 2FA activated and have been using an App Password, but now this does not work with Outlook. Get alerts via Slack, Teams & 20+ integrations. If your device’s “scan to email” feature suddenly stopped working, this change is the likely culprit. Direct send , no mail recipients outside the company… Learn more ‪@basstechs371‬ #canon #microsoft #office365 @Scan toemail This clip will help you take you through the SCAN TO EMAIL configuration methods using MICROSOFT OFFICE 365 protocol. Admin Console Settings: The email in question has SMTP auth enabled for email apps (This… Scan to Email with my Outlook account has been working well until about 2 weeks ago. com SMTP Port No. apca, v6gqo, getz, go4sg, 3tusk, qbspq, mrpnw2, l3qt, ucb4uz, hjfo,